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What I’ve been up to during quarantine
Preview of ISO9001 in Plain English (video)
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Quarantine gave me time to think
A pre-launch announcement about ISO9001 in Plain English
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How COVID-19 is schooling us on “errorproofing” and lean manufacturing
Ok, let’s start by talking about what error-proofing really is. According to the American Society for Quality, “Mistake proofing, or its Japanese equivalent poka-yoke (pronounced PO-ka yo-KAY), is the use of any automatic device or method that either makes it impossible for an error to occur or makes the error immediately obvious once it has occurred.” The…
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Was COVID-19 in your emergency response plan? No? You’re not alone.
It’s very likely that your management system did not include a contingency for a global pandemic. But it is a fantastic opportunity for us to learn something from it. Many companies create emergency response plans because they are trying to comply with an ISO standard, or perhaps a statutory or regulatory requirement or even a…