7.2 Competence Last week’s discussion was about “organizational knowledge” as a required resource.  We defined what sort of knowledge was required to successfully perform our processes and create a good product/service.  This week, we will discuss how we assess our required organizational knowledge versus what we actually have in terms of competence and then what…

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7.1.6 Organizational knowledge Well, here we are at week 19 already!  I hope you’re enjoying the discussion thus far.  I have really enjoyed hearing everyone’s input (and on topics OTHER than risk based thinking!)  There’s a lot more to this revision than just that one hot topic! Like I’ve mentioned in previous weeks, I’m still…

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7.1.5 Monitoring and measuring resources Welcome back to the discussion everyone!  This is a rather wordy section, so let’s get right into it! 7.1.5 starts with “Where monitoring or measuring is used for evidence of conformity of products and services to specified requirements the organization shall determine the resources needed to ensure valid and reliable monitoring…

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7.1.4 Environment  In Week 15, we glossed quickly over “People as a resource”, due to the structure of ISO9001:2015, and we discussed how weird the layout is in this section.  We also debated heavily the term “resource” and everyone was very passionate about the inclusion of people in the discussion.  In Week 16, the standard…

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7.1.3 Infrastructure  Boy oh boy!  Last week really got people talking.  “People talking about people” is always exciting.  Many of you made the point that the most important resource is always the people, without whom none of the other resources are relevant.  I couldn’t agree more.  There was also some debate about how organizations (and…

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7.1.2 People “To ensure the organization can consistently meet customer and applicable statutory and regulatory requirements, the organization shall provide the persons necessary for the effective operation of the quality management system, including the processes needed.” First, I would like to take a moment to salute my readers who, last week, pointed out that when…

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(7 Support, 7.1 Resources) 7.1.1 General  Welcome back to the discussion everyone!  Your input and feedback is helpful in how this discussion is created each week and it’s exciting to hear about the progress many of you are making. In previous weeks, we’ve worked through clauses about identifying the organization and its context, customers and…

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6.3 Planning of changes Our discussion the past several weeks has been about building infrastructure –  “pouring footings”, as it were, for the quality management system.  We’ve drawn a line in the sand by clearly stating our quality policy.  We’ve declared our objectives and organized our team with exactly what our objectives are and our…

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