9.3 Management Review This week’s topic is near and dear to my heart.  Every business I’ve worked with has underutilized Read More

9.2 Internal audit (9.2.1, 9.2.2) This week is a double feature to include the entire 9.2 Internal audit clause.  Internal Read More

9.1.2 Customer satisfaction Let me start this week’s discussion with the observation that this section is awkwardly constructed (in my Read More

9 Performance evaluation 9.1.1 General We are starting to enter the place where organizations can lose their way and ultimately Read More

8.7 Control of nonconforming outputs This week’s topic is one that is very clearly defined and universally applicable.  There is Read More

8.6 Release of products and services This week’s topic, “release of products and services” is a nuts and bolts component Read More

8.5.6 Control of changes This clause is critical and essential and, excluding the clear definition of requirements in the first Read More

8.5.5 Post-delivery activities This requirement is not new, but it is a little different.  Whereas previously, the requirements were sprinkled Read More