7.5.2 Creating and updating (documented information) ISO9001:2015 changes terminology from “documents” to “documented information” in an attempt to clarify to Read More

7.5 Documented information, 7.5.1 General “Say what you do and do what you say”?  That’s the old adage, I suppose.  Read More

7.4 Communication In the immortal words of both Strother Martin and Paul Newman in the movie “Cool Hand Luke”, “What we Read More

7.3 Awareness Persons doing work under the organization’s control shall be aware of: a)  the quality policy; b)  relevant objectives; Read More

7.2 Competence Last week’s discussion was about “organizational knowledge” as a required resource.  We defined what sort of knowledge was Read More

7.1.6 Organizational knowledge Well, here we are at week 19 already!  I hope you’re enjoying the discussion thus far.  I Read More

7.1.5 Monitoring and measuring resources Welcome back to the discussion everyone!  This is a rather wordy section, so let’s get right Read More

7.1.4 Environment  In Week 15, we glossed quickly over “People as a resource”, due to the structure of ISO9001:2015, and Read More